Pontiac Business Systems offers 24x7 tech support to all our current customers.
We guarantee a one hour response time to any customer enrolled in a service plan.
Support Contact Information
248-338-9801
Email: Support@pbspos.com
There is no additional fee for phone support on systems installed in the last year or for restaurants enrolled in one of the Software Support Plans below. Other callers should have their credit card ready to pay our per incident service fee for Non-Contract Customers.
ACME POS ANNUAL SERVICE PLANS
SERVICES & FEES |
PREMIUM |
ENHANCED |
ENHANCED |
A LA CARTE |
| MONTHLY FEE | TBD per station | $200/mo | $120/mo | (detailed below) |
|
Payment Gateway Service (Required for Integration) |
Include |
Include |
Include |
$60/mo |
|
Software Patches & Updates (Required for PCI Compliance) |
Include |
Include |
Include |
$15/mo |
|
Anti Virus Scans |
Include |
Include |
Include |
$10/mo |
|
Online Access to POS (LogMeIn Account) |
Include |
Include |
Include |
$30/mo |
|
Automated Off-Site Backups |
Include |
Include |
Include |
$20/mo |
|
RM Monitor: Alerts & Quick Reports |
Include |
Include |
Include |
$30/mo |
|
Email Service: Custom Reports |
Include |
Include |
Include |
$30/mo |
|
Email Service: Sales Receipts to Customers |
Include |
Include |
Include |
$30/mo |
|
Email Service: Weekly Schedules to Staff |
Include |
Include |
Include |
$30/mo |
|
Phone & Remote Support During Business Hours* |
Include |
Include |
Include |
$60/mo |
|
Phone & Remote Support After Hours |
Include |
Include |
Include |
$75/mo |
|
Semi-Annual Preventive Maintenance Visits |
Twice Yearly |
Once a Year |
Once a Year |
$75/visit |
|
Half Day Training Classes/processing |
Up to 4 staff/year |
Up to 2 staff/year |
50% DISCOUNT |
$100/hour |
|
Software Version Upgrades |
Include + 6 Hrs Installation |
Installation billed separately |
20% DISCOUNT |
$30/mo |
|
On-Site Support |
Include 24*7 |
50% DISCOUNT 24x7 |
50% DISCOUNT 24x7 |
$350/hour (9-5/M-F only) |
|
On-Site Support: Travel Time |
Within 25 mi. |
Within 25 mi. |
Not Included |
$25/hour |
ACME POS ANNUAL SERVICE PLANS
SERVICES & FEES |
PREMIUM |
ENHANCED |
ENHANCED |
A LA CARTE |
|
Equipment Repair (Labor) |
Included |
25% DISCOUNT |
Not Include |
$150/hour |
|
Equipment Repairs (Parts) |
Included |
Not Included |
Not Include |
N/A |
|
RM Loyalty |
Included |
Not Included |
Not Include |
$60/mo |
|
Online Ordering Service |
Included |
50% DISCOUNT |
Not Include |
$99/mo |
|
Customer Paging |
Included |
50% DISCOUNT |
Not Include |
$40/mo |
|
Multi-Store Gift Cards |
Included |
Not Included |
Not Include |
$80/mo |
|
RM Enterprise |
Included |
Not Included |
Not Include |
$60/store/mo |