Service & Support

Service & Support

Pontiac Business Systems offers 24x7 tech support to all our current customers.
We guarantee a one hour response time to any customer enrolled in a service plan.

Support Contact Information

  • 248-338-9801

  • Email: Support@pbspos.com

There is no additional fee for phone support on systems installed in the last year or for restaurants enrolled in one of the Software Support Plans below. Other callers should have their credit card ready to pay our per incident service fee for Non-Contract Customers.

 

ACME POS ANNUAL SERVICE PLANS

 SERVICES & FEES

 PREMIUM

 ENHANCED

 ENHANCED

 A LA CARTE

 MONTHLY FEE  TBD per station  $200/mo  $120/mo  (detailed below)

 Payment Gateway Service

(Required for Integration)

 Include

 Include

 Include

 $60/mo

 Software Patches & Updates

(Required for PCI Compliance)

 Include

 Include

 Include

 $15/mo

 Anti Virus Scans

 Include

 Include

 Include

 $10/mo

 Online Access to POS

(LogMeIn Account)

 Include

 Include

 Include

 $30/mo

 Automated

Off-Site Backups

 Include

 Include

 Include

 $20/mo

 RM Monitor: Alerts

& Quick Reports

 Include

 Include

 Include

 $30/mo

 Email Service:

Custom Reports

 Include

 Include

 Include

 $30/mo

 Email Service:

Sales Receipts to Customers

 Include

 Include

 Include

 $30/mo

 Email Service:

Weekly Schedules to Staff

 Include

 Include

 Include

 $30/mo

 Phone & Remote Support

During Business Hours*

 Include

 Include

 Include

 $60/mo

 Phone & Remote Support

After Hours

 Include

 Include

 Include

 $75/mo

 Semi-Annual Preventive Maintenance Visits

 Twice Yearly

 Once a Year

 Once a Year

 $75/visit

 Half Day Training Classes/processing

 Up to 4 staff/year

 Up to 2 staff/year

 50%

DISCOUNT

 $100/hour

 Software Version Upgrades

 Include + 6 Hrs Installation

 Installation billed separately

 20%

DISCOUNT

 $30/mo

 On-Site Support

 Include 24*7

 50%

DISCOUNT

24x7

 50%

DISCOUNT

24x7

 $350/hour

(9-5/M-F only)

 On-Site Support:

Travel Time

 Within 25 mi.

 Within 25 mi.

 Not Included

 $25/hour

ACME POS ANNUAL SERVICE PLANS

 SERVICES & FEES

 PREMIUM

 ENHANCED

 ENHANCED

 A LA CARTE

Equipment Repair (Labor)

Included

25% DISCOUNT

Not Include

$150/hour 

Equipment Repairs (Parts)

Included

Not Included

Not Include

N/A 

RM Loyalty

Included

Not Included

Not Include

$60/mo

Online Ordering Service

Included

50% DISCOUNT

Not Include

$99/mo

Customer Paging

Included

50% DISCOUNT

Not Include

$40/mo

Multi-Store Gift Cards

Included

Not Included

Not Include

$80/mo

RM Enterprise

Included

Not Included

Not Include

$60/store/mo

 

Pontiac Business Systems

3254 University Dr,

Auburn Hills, MI 48326

Phone. 800-928-2101